At Korean Driver, we understand that travel plans may change unexpectedly. Please review our cancellation and refund policy below before making a reservation.
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Cancellation by Customer
-100% refund for cancellations made at least 48 hours before the scheduled service time.
-50% refund for cancellations made between 24 and 48 hours before the scheduled service time.
-No refund for cancellations made less than 24 hours before the scheduled service time.
-No refund will be provided for no-shows or failure to arrive at the designated pickup location.
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Flight Delays & Changes
-Airport pickup services are coordinated based on the flight information provided during reservation.
-In case of flight delays, our team will make reasonable adjustments whenever possible.
-Please contact us immediately if your flight information changes after booking.
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Service Availability
-In rare cases, reservations may not be confirmed due to vehicle availability, operational issues, weather conditions, or unexpected circumstances.
-If Korean Driver is unable to provide the requested service, a full refund will be issued.
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Custom Routes & Special Requests
-Custom routes, long-distance transfers, or special services may be subject to separate cancellation conditions depending on the reservation details.
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Refund Processing
-Refunds are processed through the original payment method.
-Depending on the payment provider or bank, processing time may vary.
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Contact Us
If you need assistance regarding your reservation, cancellation, or refund request, please contact us through our Custom Inquiry page or email us at:
contact@k-mountain.com
