More than 72 hours before departure
Eligible for a full refund.
24 ∼ 72 hours before departure
Eligible for a 50% refund.
Preparation and operational arrangements may already be in progress during this period.
Less than 24 hours before departure
Non-refundable.
No-show or late arrival
No refund will be provided for no-shows or failure to arrive at the designated meeting point on time.
Participants are responsible for arriving at the meeting location before departure.
Tour Changes or Cancellations by Organizer
Tours may be adjusted, rescheduled or cancelled due to:
-Severe weather conditions
-Trail safety concerns
-Insufficient participants for departure
-Unforeseen operational circumstances
If a tour is cancelled by the organizer, participants may be offered:
-A full refund
or
-An alternative date (subject to availability)
Weather Conditions
Light rain does not always result in cancellation.
Tour operation decisions are based primarily on participant safety and trail conditions.
Custom & Private Tours
Cancellation conditions for custom or private tours may differ depending on planning requirements and itinerary complexity.
Specific conditions will be communicated during booking confirmation.
Refund Processing
Refund processing times may vary depending on payment method and provider.
Contact
For cancellation requests or booking issues, please contact us through the information provided in your booking confirmation.
contact@k-mountain.com
